Certificate Of Completion in

Reception Operations Services (CCROS)

The aim of the Front Office Operations is to introduce the students to the systems and procedures required for Front Office Operations. It emphasises the importance of high standards in personal qualities and the provision of customer service. Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality outlets.

Program Aim

To provide Career Opportunity for individuals who pursue this program

Program Benefits

Paid Industrial Attachment upon completion of the program

Pathway into Diploma in Global Hospitality Management

Code Subject Name
CCROS 1 Interact with Guest
CCROS 2 Work Safety
CCROS 3 Provide Safety & Security for Guest
CCROS 4 Handle Guest Arrival
CCROS 5 Handle Guest Departure
CCROS 6 Maintain Guest Account
CCROS 7 Promote Tourism
Entry Requirement

Malaysian Students

  • 17 years of age completed PMR
  • 3 Months Working Experience in the Hospitality or Food Service Industry

International Students

  • 17 years of age and completed O Levels
13 Months (1 Month Theory & 12 Months Industrial Attachment)
  • Industrial Attachment
  • Pathway to Global Hospitaly

Program Enquiry

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